DELIVERY AND PICKUP

DELIVERY

Just sit tight! Your favorite desserts will be in your hands in no time! Vanilla Essence offers delivery on your pickup day within a 5 mile radius of Los Gatos. Email us at vanillaessencebakery@yahoo.com

to determine the availability . Please confirm with us for delivery before placing an order.

Delivery Fee: Flat rate of $7

PICKUP

Nobody should have miss out on their favorite desserts. So we offer you the option to pick up your sweet treat! Simply drop by during your scheduled specific time between 5pm-7pm on pickup day and your sweet indulgence will be waiting! 

FAQ's 

Here's some responses to frequently asked questions. If you have any other questions feel free to send us an email at vanillaessencebakery@yahoo.com or fill out the contact form.

During what time can we pick up our desserts ?
Where can we pickup our desserts from ?
How do I store my items ?
What is the shelf life ?
What happens if we have to cancel an order ?

We accept orders three days in advance . When you place your order you will be able to schedule a pickup time between 5pm-7pm on the scheduled pickup day. Incase you can't make it between the scheduled time send us a quick text and we will be able to communicate and schedule an appropriate time together. 

The address will be emailed to you a day before your order pickup day.

You may store your items in an airtight container. For cookies, loafs, and dessert bars , store them at room temperature. For cakes and cupcakes , store them at room temperature or in the refrigerator, depending on the weather. If it is a particularly hot day, store them in the refrigerator, and remember to take them out 30 min before serving for best taste. If the day is cool or cold you can leave the cakes and cupcakes at room temperature.

It all depends on the items.  If stored properly in an airtight container , cookies, loafs, and dessert bars can stay fresh at room temperature for up to 2 days. Cupcakes and cakes if refrigerated will stay fresh up to 2 days, as well. 

In order to cancel an order you may fill out the contact form or send us an email or text. A cancellation must be placed within 24 hours after the order is placed. If not, you must pay 50% of the total order cost as a cancellation fee.

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